When to call
Call once the wheel moves freely and the key still refuses, or when the spare sticks as badly as the daily key. The fault is then inside the cylinder, and more twisting mostly risks a snapped blade. Tell us the car and which positions the key still reaches, and the price is set before we drive.
Call as well if the key turns fully but the engine does not crank. That points past the lock to the ignition switch, the starter motor or a flat battery, and we sort out on the call which is a mechanic's job before anyone drives out.